New technologies in the fields of automation, artificial intelligence (AI), robotics and communications are creating a range of opportunities to improve health care, from diagnostics to remote monitoring. But what does this mean for person-centred care?
National Voices' insight report, The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience, was based on a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations.
In this article, The Year of Care team share how, together with practice teams, they have worked out how the nuts and bolts of care and support planning can be successfully adapted during the pandemic, including remote video and telephone ‘conversations’.
This resource highlights the work of Dr Sue Goodfellow from West Quay Medical Centre to improve patient services through co-production.