Babies, children and young people’s experience of healthcare
This guideline describes good patient experience for babies, children and young people, and makes recommendations on how it can be delivered.
Patient experience in adult NHS services
This guideline covers the components of a good patient experience. It aims to make sure that all adults using NHS services have the best possible experience of care.
Patients and machines: does technology help or hinder empathy and person-centred care?
New technologies in the fields of automation, artificial intelligence (AI), robotics and communications are creating a range of opportunities to improve health care, from diagnostics to remote monitoring. But what does this mean for person-centred care?
The virtual health and care experience
National Voices' insight report, The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience, was based on a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations.
2021 – A Year of Action on the Roll Out of Personalised Care
The Coalition has launched a series of new workstreams as we begin to implement a year of action on the roll out of personalised care. The first three priorities are health inequalities, the treatment backlog and the patient experience of health and care during the pandemic. The workstreams will develop practical outputs which are of use widely across health and social care.
