Author: National Voices

Resource Type: Report

Categories: Supported self-management, Personalised care and support planning, Covid-19, Patient experience

Publishing body: Professional body

National Voices’ insight report, The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience, was based on a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations. The project was led in partnership with Traverse, National Voices, and Healthwatch England and supported by PPL.

As part of the report launch, they also produced an easy read guide to making health appointments on the phone/ online a better experience, and a set of top tips were included in the report.

The report encourages a blended approach to meet the needs of individuals, recognising the convenience but also limiting factors that the integration of technology can bring.

“Remote consultations and the use of technology offer some great opportunities to make significant improvements to general practice, hospital outpatient and mental health appointments, but making the most of this opportunity means understanding the patient experience.”

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